Recently, many friends who renewed their Cursor Pro membership have encountered the issue of $20 being "swallowed" by the system and the membership not being activated. As someone who has fallen into this trap, I've summarized the solutions, removing the original communication details.
## 1. The Absurd BUG Reason
According to Cursor's subscription mechanism, if you have subscribed before but did not actively cancel your subscription on Cursor/Stripe, an overdue bill for failed payment in the following month will persist.
Until your next payment (e.g., today), **the money you pay today will be automatically used by the system to fill the gaps of historical overdue payments or incomplete orders from several months ago (e.g., May-June of last year)!**
In other words, you've paid to purchase past memberships!
## 2. What to Do If You've Been Affected? (Self-Rescue Tutorial)
If you have unfortunately paid:
- **Step 1: Contact customer service immediately to speak with a human agent.** You will most likely be initially greeted by an AI assistant (e.g., Sam), which might mechanically spout nonsense like "Alipay payment failed, please try a different card." Ignore it and directly reply firmly, "Payment successful, this is a system BUG," to force the system to escalate the email to the human team (Escalate to a teammate). (**It's best to send your account details along with the order numbers for successful payments on Cursor and Stripe for the customer service to investigate.**)
- **Step 2: Wait for customer service to process.** After a human customer service representative intervenes and verifies your payment proof, they have the authority to directly change your "order mistakenly purchased for historical months" to the **current billing cycle**, thereby restoring your Pro access normally. (*The compensation method is uncertain; it's most likely that customer service will manually add the membership for you. It's recommended to communicate until you are satisfied.*)
> **Reminder: It is advised not to rush to repurchase during the rights protection period!** If you see slow replies from customer service and get anxious, you might repurchase from the backend. This will result in you **spending double the money ($40) but only getting one month of membership**, and you'll need to communicate the situation again via email and file a new claim...
## 3. How to Avoid This Pitfall
**Do not cancel your subscription only on Alipay! You must actively cancel your subscription on the Cursor official website!**
